This policy applies to orders placed within Canada. It is designed to ensure that you understand our shipping procedures and programs. By ordering from this store, you accept the terms outlined herein.
We offer free standard shipping for all orders across Canada, regardless of the product’s weight or size.
Shipments typically take 3-7 business days to arrive, depending on your location. We process orders from Monday to Friday. The order cut-off time is 12:00 PM Eastern Standard Time Toronto. Handling time for orders is 1-2 business days.
We utilize Canada Post and other trusted couriers to deliver our products directly to your specified address.
If you need to change the delivery address, please contact us within 24 hours of placing your order. Once an order is in transit, we may not be able to change the address.
You can cancel your order any time before it has been dispatched. If you wish to cancel, please contact us as soon as possible. For dispatched orders, please refer to our refund policy.
If your parcel is damaged during transit, please reject the delivery and notify our customer service team immediately. If the parcel was delivered without you being present, please contact us using the information below.
For any questions or concerns, please reach out to us at support@storene.shop .
Last Updated: 02/2024